The City of Enschede was looking for a solution to tackle overly legalistic and bureaucratic writing. With Textmetrics, everyone at the City of Enschede can now meet the communication standards set by the organization. They find the Textmetrics software easy to use and are pleased with the wide range of features it offers.
The customer focus is truly superb. Big compliments to the team, and especially to Koen, who is guiding our implementation.” Kirsten van de Meent – Director of ‘Direct Duidelijk’ and the ‘Woo’ culture program.
The City of Enschede is an open and transparent municipality. They sought a way to make their communication clearer for all target groups, as a municipality naturally wants everyone to understand what is being written and said. While clear communication sounds like a given, it is often more difficult than it seems—especially for professionals accustomed to using technical jargon in their field.
In Textmetrics, the City of Enschede found the perfect solution. The software provides instant feedback and tools to improve content. Employees can now easily adapt their writing style to meet established guidelines, resulting in even more understandable communications for their residents.
Results
The introduction of Textmetrics has brought significant improvements to the City of Enschede’s communication. Employees are enthusiastic about the software’s user-friendliness and the versatility of the tools provided. Of course, this improvement is not due to Textmetrics alone; the municipality’s own dedication to clear and customer-oriented communication has been a key driver of this success.
With Textmetrics as a core part of the ‘Direct Duidelijk’ (Directly Clear) program, the City of Enschede continues to write with transparency and clarity.