Is my data stored or sold to third parties?
Textmetrics does not sell your data and is complying to data protection industry-standards and a secure infrastructure. You can find more information in our Privacy Policy.

How does Textmetrics protect my data?
Textmetrics uses a variety of security measures to protect your data, including encryption and firewalls. The GDPR gives you the right to access, correct, and delete your personal data. You also have the right to object to us processing your personal data. You can automatically delete your personal data that is older than 30 days. Textmetrics is also proud to be ISO 27001 certified. To achieve this certification, we underwent a rigorous evaluation process that included developing a quality management system, documenting and reviewing our management system, and undergoing a full assessment. ISO 27001 is a continuous certification, and our compliance is audited externally.

How does Textmetrics work?
Textmetrics’ software is able to provide you with suggestions on how to optimize your text  in real time. This is possible with the usage of AI techniques such as Machine Learning and Natural Language Processing (NLP).

What is Machine Learning?
Machine learning, a subset of artificial intelligence, enables computers to learn from data without explicit programming for specific tasks. Learn more about machine learning and how Textmetrics uses it.

In what languages is Textmetrics available?
Textmetrics automatically detects the language of your text. The software supports 12 languages. The software is able to translate into any language.

I forgot my password, what now?
You can reset your password by clicking on the login icon. Click on ‘I forgot my password’ to reset it.

Do I have to change the interface language to be the same as the content’s?
No, Textmetrics automatically detects the language of your text and provides suggestions based on that language. The language of the interface does not affect or influence the language of your text. So you can select the interface language based on your preference.

How do I change the language of the interface?
To change the language of the interface you can go click on your profile icon in your dashboard. Go to ‘language’ and click on the language you want to change your interface to.

How does the software know when a word is female, male or gender neutral?
In our gender bias analysis, we examine language and word usage differences and their perception among men and women. We combine these studies with big data analysis of millions of documents.

How does Textmetrics help me write better content?
Textmetrics helps you write better content by providing feedback on readability, SEO, diversity and inclusion, (employer) branding, tone of voice, and recruitment. It also helps you identify and remove biased language from your writing and ensures you address everyone in your target audience.

How can I customize Textmetrics to meet my specific needs?
Based on your guidelines we can train Textmetrics into your language. Examples of customized rules are: tone of voice, formal or informal, jargon, and many more!

Is it possible to include multiple style guides into the Textmetrics software?
Yes, it is possible. We can customize multiple rule sets based on your different style guides and implement them into the Textmetrics software. There will be a general rule set and multiple additional rule sets for different style guides. This is useful when different teams or departments within your organization want to use the Textmetrics software. We recommend using the software company wide, to make sure all your content is consistent and of high quality!

How do I add a page in my account?
You can add a new page by clicking the ‘+ Add’ button on your dashboard.

How do I import a page?
You can easily import your content straight from the Dashboard. At the top of the page, enter the URL of the page you wish to optimize and click Import. For more information on how to upload pages into Textmetrics click here. It is also possible to import multiple URLs at once. Click on Bulk Import button and select from File or URL.

How do I use the Textmetrics editor?
Watch this video to learn more about how to use the editor. Still have questions? Contact us here.

How do you move pages into different (team) projects?
First, open the page you want to move. Press the folder icon in the top right corner of the editor and select your desired project. Press ‘Select Project’.

Why does my Google Docs Add-on not work?
Add-on won’t work with ‘Block third-party cookies’ enabled in Chrome’s cookie settings. Disable this setting to make add-on load properly and login visible again. Find the setting here.

Why does Textmetrics not recognize bullet points from my text?
When you copy and paste content into Textmetrics, the format of the text and your bullet points disappear sometimes. Select the text and click on the bullet point icon in the pop up menu bar. This will solve the problem.

Where does Textmetrics store my data?
Textmetrics stores data on servers hosted by Microsoft Azure in Europe.

How do I troubleshoot common Textmetrics issues?
If you are having trouble with Textmetrics, you can check the support knowledge base for troubleshooting tips. If you cannot find a solution to your problem in the knowledge base, you can contact our Textmetrics support team here.

Why can’t I log in using Single Sign-On (SSO)?
If you experience problems with logging in please contact your Customer Success Manager for more information.

How much does Textmetrics cost?
Pricing is dependent on usage and organization size. We are happy to look together with you for the best pricing that fits your needs. Get in touch.

How do I request a free demonstration of the platform?
You can request a demonstration simply by clicking here.

How can I add team members to my Enterprise Account?
You can only add team members if you have the role of ‘team leader’. Go to ‘My Account’ and click on ‘Team Projects’ here you can manage your projects and team members.

How do I customize Textmetrics to match my brand identity?
One of our Customer Success Managers is assigned to you and will walk you through our onboarding. During the onboarding, all possible modules and rule sets are discussed, including your company’s own requirements and rule sets. Your Customer Success Manager makes sure the system is optimized for all of your needs.

How do I integrate Textmetrics with my existing systems and workflows?
Textmetrics can be accessed as a browser app and has plugins for MS Word, Google Docs, and Outlook. As well as for well known content management systems (CMS) and applicant tracking systems (ATS) such as WordPress, Drupal, Umbraco, SmartRecruiters, Pageup, UKG, Ubeeo, and many more. Custom integrations are possible, thanks to our API. For more information click here.

How do I change rulesets?
You can change rulesets by clicking the (page) ‘Settings’ button next to the ‘Analyze’ button in the editor.

How do I change other customized rules?
It is possible to change approved/forbidden/mandatory word lists by yourself. For more information about word lists click here.
Of course, we also would like to know your feedback on other rules. For this you can contact your Customer Success Manager.

What differentiates Textmetrics from other writing assistance tools?
Textmetrics offers a comprehensive writing platform with real-time suggestions for readability, SEO, D&I, and recruitment models. It can be customized to fit your brand. It supports 12 languages. Textmetrics strives to help you communicate in an easy and effective way.

Why should I choose Textmetrics for my business?
Textmetrics’ Smart AI Writing Software saves you a lot of time and money during your content creation process in the following ways:

• Reduces the time it takes to write content: The AI Assistant can help you to generate and rewrite text quickly and easily. This can free up your time to focus on other tasks, such as brainstorming ideas, editing content, and promoting your content.
• Improves the quality of your content: Textmetrics helps you to improve the readability and clarity of your writing. This makes sure your content is understood and perceived well by everyone.
• Ensures that your content is consistent with your brand identity: Textmetrics can be customized to match your company’s branding guidelines, including your tone of voice, style, and formality. This helps you to create content that is consistent across all of your channels.
• Makes your content more inclusive: Textmetrics helps you to identify and remove biased language from your writing. This helps you to create content that is inclusive and welcoming to everyone.
• Improves your SEO: Textmetrics gives you recommendations on how you can optimize your content for search engines. This can help you to improve your ranking in search results and get more traffic to your website.

By saving you time and improving the quality of your content, Textmetrics can help you to produce more content, more efficiently, and at a lower cost. This can lead to increased traffic to your website, more leads, and more sales.