Customer Success Story

Mystery User

This is a use case of a large company in the healthcare sector that uses Textmetrics to optimize their internal and external communication. Unfortunately, we cannot share their name, but we are happy to share their experiences with Textmetrics.

By using Textmetrics, we’ve saved time as I now receive fewer requests from the organization to simplify texts, since editors within the department can handle it themselves.

 

After being introduced to Textmetrics, the company decided to implement the tool due to its user-friendliness and effective features. Textmetrics has helped improve thousands of texts by avoiding jargon, enhancing readability, and ensuring consistency in terminology. This has allowed the company to produce and refine patient information materials and internal communications more efficiently. Key features like readability analysis, alternative word suggestions, and SEO optimization have contributed to improved text quality and consistency. Looking ahead, the company is excited about AI-assisted text generation and greater flexibility in providing suggestions for difficult words. Textmetrics is recommended for companies looking to enhance text quality and communication efficiency, especially in sectors like healthcare.

Problem:

  • Lack of consistency and clarity in written texts.
  • Difficulty in avoiding jargon and using consistent terminology.
  • Need to optimize texts for SEO to make information more discoverable.
  • Striving for more inclusive writing to appeal to a broad audience in healthcare.
  • Need for tools that can help improve the quality and effectiveness of written communication.

Introduction to Textmetrics:
The company first encountered Textmetrics during their search for a tool that could help improve the quality of their written texts. After an initial demo, they were convinced of Textmetrics’ capabilities and decided to implement the tool.

Result:
The initial impressions of Textmetrics were very positive. Users found the tool user-friendly and were impressed with how quickly and effectively it could improve texts through advanced analyses and suggestions. Textmetrics has helped the company optimize thousands of internal and external texts for clarity and comprehensibility. This included avoiding jargon, improving readability, and ensuring consistency in terminology. A concrete example is the improvement of patient information materials and internal communications. By using Textmetrics, the company was able to produce texts faster and more efficiently, resulting in improved communication with patients and staff.

Valuable Features:
The most valuable features of Textmetrics for this company were the ability to analyze readability, provide alternative word suggestions, and optimize texts for SEO. These features have contributed to an improved quality and consistency in their written communication.

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